We have to get as much information about a problem as much we can to handle a BUG.
We should able to reproduce an error and understand the root cause.
Therfore we need at least this informations when you place a BUG report in the ticketing system:
- Date
- Printer type
- Serial Number
- Pr3Dator FW ver
- HMI FW ver
- FlowAdmin FW ver
- Operation counters
- Short description of the problem
- Steps to recreate the problem. Starting from switching on the printer
- Deatiled steps to avoid / fix the problem. Results.
- Occurrence
- Suggestion, note
Please note. This is for error, problem, BUG reporting. Not for feature request or development.