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I can't connect my printer to the printer management software


I just bought my Craftbot Flow and I am having trouble connecting it to the website where I can see the cameras and manage filament etc...

I bought it second hand but the seller removed the printer serial from his accounts.

I can't reach my printers own username link. It says that something went wrong when trying to open the link. The printer is connected to the same internet as my computer via ethernet and there are no typos in the name on the printer.

I can't seem to find what token is written in the printer itself since I can't find that info in the printer settings so I can't make sure that they match.

Can someone give me some tips on what might be wrong and tell me how to match my token?