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Critical error starting Craftware Pro

John Ward
9 Posts
#1 · 2023-03-22, 11:19

Having a critical error when starting Craftware Pro. Attached is the data log for the error.

{
"CPUBaseFrequency": 0,
"CPULogicalCores": 8,
"CPUMaxFrequency": 0,
"CPUModel": "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000",
"CPUPhysicalCores": 4,
"CPUVendor": "GenuineIntel",
"CrashDumpFileName": "d504565a-e7fe-40ca-8897-68b1af444504.dmp",
"GLActualVersion": "4.3",
"GLShadingLanguageVersion": "4.30 - Build 20.19.15.4835",
"GLVersion": "4.3.0 - Build 20.19.15.4835",
"GPUModel": "Intel(R) HD Graphics 4600",
"GPUVendor": "Intel",
"Log": [
"[2023-03-22 06:15:15.749] [default] [info] Date of build: Feb 16 2023 15:13:48",
"[2023-03-22 06:15:15.749] [default] [info] Application version: 1.2.1.707",
"[2023-03-22 06:15:15.869] [default] [info] Executable: C:\\Program Files\\CraftUnique\\CraftWare Pro\\bin\\craftApp.exe",
"[2023-03-22 06:15:15.869] [default] [info] Arguments: ",
"[2023-03-22 06:15:16.317] [default] [info] Application - initStatistics",
"[2023-03-22 06:15:16.317] [default] [info] Application - creation",
"[2023-03-22 06:15:16.435] [default] [info] prepareGL started",
"[2023-03-22 06:15:16.435] [default] [info] prepareGL /(1)",
"[2023-03-22 06:15:16.435] [default] [info] prepareGL /(2)",
"[2023-03-22 06:15:16.517] [default] [info] prepareGL /(3)",
"[2023-03-22 06:15:16.517] [default] [info] [Qt debug] QWindowsIntegration::createPlatformOpenGLContext QSurfaceFormat(version 4.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile)",
"[2023-03-22 06:15:16.517] [default] [info] [Qt debug] QWindowsGLContext::QWindowsGLContext WGL extensions: WGL_EXT_depth_float WGL_ARB_buffer_region WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_pixel_format WGL_ARB_pbuffer WGL_EXT_extensions_string WGL_EXT_swap_control WGL_EXT_swap_control_tear WGL_ARB_multisample WGL_ARB_pixel_format_float WGL_ARB_framebuffer_sRGB WGL_ARB_create_context WGL_ARB_create_context_profile WGL_EXT_pixel_format_packed_float WGL_EXT_create_context_es_profile WGL_EXT_create_context_es2_profile WGL_NV_DX_interop WGL_INTEL_cl_sharing WGL_NV_DX_interop2 WGL_ARB_create_context_robustness ",
"[2023-03-22 06:15:16.518] [default] [info] [Qt debug] \"ARB::choosePixelFormat Attributes: 0x2003 , 0x2027 , 0x2010 , 0x1 , 0x2001 , 0x1 , 0x2014 , 0x18 , 0x2011 , 0x1 , 0x2013 , 0x202b , 0x201b , 0x8 , 0x2023 , 0x8 , 0x2041 , 0x0 , \\n obtained px # 5 of 1 \\n PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 \"",
"[2023-03-22 06:15:16.518] [default] [info] [Qt debug] ARB::createContext Creating context version 4 . 3 4 attributes",
"[2023-03-22 06:15:16.524] [default] [info] [Qt debug] QWindowsGLContext::QWindowsGLContext 0x2543b4412d0 ARB requested: QSurfaceFormat(version 4.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile) \n obtained # 5 ARB QSurfaceFormat(version 4.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile) \n PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 swap interval: 1 \n default: ContextFormat: v4.3 profile: QSurfaceFormat::CompatibilityProfile options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions) \n HGLRC= 0x20000",
"[2023-03-22 06:15:16.524] [default] [info] prepareGL /(4)",
"[2023-03-22 06:15:16.524] [default] [info] prepareGL /(5)",
"[2023-03-22 06:15:16.524] [default] [info] prepareGL /(6)",
"[2023-03-22 06:15:16.524] [default] [info] OpenGL vendor: Intel",
"[2023-03-22 06:15:16.524] [default] [info] OpenGL renderer: Intel(R) HD Graphics 4600",
"[2023-03-22 06:15:16.524] [default] [info] OpenGL version: 4.3.0 - Build 20.19.15.4835",
"[2023-03-22 06:15:16.524] [default] [info] OpenGL shading language version: 4.30 - Build 20.19.15.4835",
"[2023-03-22 06:15:16.524] [default] [info] OpenGL actually used version: 4.3",
"[2023-03-22 06:15:16.524] [default] [info] prepareGL /(7)",
"[2023-03-22 06:15:16.525] [default] [info] prepareGL /(8)",
"[2023-03-22 06:15:16.525] [default] [info] prepareGL /(9)",
"[2023-03-22 06:15:16.526] [default] [info] Detected Intel renderer, using GDI method to paint window contents",
"[2023-03-22 06:15:16.526] [default] [info] prepareGL /(10)",
"[2023-03-22 06:15:16.526] [default] [info] prepareGL finished",
"[2023-03-22 06:15:16.709] [default] [info] loadSettings /(1)",
"[2023-03-22 06:15:16.709] [default] [info] loadSettings /(2)",
"[2023-03-22 06:15:16.709] [default] [info] Loading application settings..",
"[2023-03-22 06:15:16.767] [default] [info] Loading setting templates...",
"[2023-03-22 06:15:17.440] [default] [info] Loading setting templates... done",
"[2023-03-22 06:15:17.872] [default] [info] Loading application settings... done (v1.2.1.707)",
"[2023-03-22 06:15:17.872] [default] [info] loadSettings /(Slicer Items)",
"[2023-03-22 06:15:17.873] [default] [info] Tooltips loaded: C:/Program Files/CraftUnique/CraftWare Pro/bin/../data/tooltips.json",
"[2023-03-22 06:15:17.931] [default] [info] loadSettings /(Shortcuts)",
"[2023-03-22 06:15:17.931] [default] [info] loadSettings /(Notify)",
"[2023-03-22 06:15:17.946] [default] [info] loadSettings finished",
"[2023-03-22 06:15:17.946] [default] [info] Application - creation finished",
"[2023-03-22 06:15:17.949] [default] [info] requesting updater status from URL: https://craftbot.com/craftware-pro-remote-update/update.json",
"[2023-03-22 06:15:17.997] [default] [info] Loading QML...",
"[2023-03-22 06:15:19.171] [default] [info] Loading QML... done",
"[2023-03-22 06:15:19.178] [default] [info] Application - startup",
"[2023-03-22 06:15:19.188] [default] [info] Activating page: PREPARE",
"[2023-03-22 06:15:19.254] [default] [info] Application - startup finished",
"[2023-03-22 06:15:20.206] [default] [error] Unhandled exception caught by QApplication::notify(): Access violation - no RTTI data!",
"[2023-03-22 06:15:20.206] [default] [info] Writing MiniDump",
"[2023-03-22 06:15:20.372] [default] [info] Writing MiniDump .. done"
],
"MachineID": "07333e756b12359e",
"OperationSystem": "windows",
"OperationSystemVersion": "10",
"ProgramVersion": "1.2.1.707",
"RAMSizeMegabytes": 16292
}

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MIke Freeman
1 Post
#2 · 2023-04-30, 17:18

Same here. I get a critical error when starting Craftware Pro 1.2.1. The app then closes.

{
"CPUBaseFrequency": 3400,
"CPULogicalCores": 8,
"CPUMaxFrequency": 4000,
"CPUModel": "Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000",
"CPUPhysicalCores": 4,
"CPUVendor": "GenuineIntel",
"CrashDumpFileName": "887bc246-f538-46df-a48a-ea3812c84778.dmp",
"GLActualVersion": "4.3",
"GLShadingLanguageVersion": "4.30 - Build 25.20.100.6446",
"GLVersion": "4.3.0 - Build 25.20.100.6446",
"GPUModel": "Intel(R) HD Graphics 530",
"GPUVendor": "Intel",
"Log": [
"[2023-04-30 11:05:12.026] [default] [info] Date of build: Feb 16 2023 15:13:48",
"[2023-04-30 11:05:12.026] [default] [info] Application version: 1.2.1.707",
"[2023-04-30 11:05:12.085] [default] [info] Executable: C:\\Program Files\\CraftUnique\\CraftWare Pro\\bin\\craftApp.exe",
"[2023-04-30 11:05:12.085] [default] [info] Arguments: ",
"[2023-04-30 11:05:12.840] [default] [info] Application - initStatistics",
"[2023-04-30 11:05:12.840] [default] [info] Application - creation",
"[2023-04-30 11:05:12.942] [default] [info] prepareGL started",
"[2023-04-30 11:05:12.942] [default] [info] prepareGL /(1)",
"[2023-04-30 11:05:12.942] [default] [info] prepareGL /(2)",
"[2023-04-30 11:05:12.947] [default] [info] prepareGL /(3)",
"[2023-04-30 11:05:12.947] [default] [info] [Qt debug] QWindowsIntegration::createPlatformOpenGLContext QSurfaceFormat(version 4.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile)",
"[2023-04-30 11:05:12.947] [default] [info] [Qt debug] QWindowsGLContext::QWindowsGLContext WGL extensions: WGL_EXT_depth_float WGL_ARB_buffer_region WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_pixel_format WGL_ARB_pbuffer WGL_EXT_extensions_string WGL_EXT_swap_control WGL_ARB_multisample WGL_ARB_pixel_format_float WGL_ARB_framebuffer_sRGB WGL_ARB_create_context WGL_ARB_create_context_profile WGL_EXT_pixel_format_packed_float WGL_EXT_create_context_es_profile WGL_EXT_create_context_es2_profile WGL_NV_DX_interop WGL_WGL_INTEL_cl_sharing WGL_NV_DX_interop2 WGL_ARB_create_context_robustness WGL_ARB_context_flush_control ",
"[2023-04-30 11:05:12.948] [default] [info] [Qt debug] \"ARB::choosePixelFormat Attributes: 0x2003 , 0x2027 , 0x2010 , 0x1 , 0x2001 , 0x1 , 0x2014 , 0x18 , 0x2011 , 0x1 , 0x2013 , 0x202b , 0x201b , 0x8 , 0x2023 , 0x8 , 0x2041 , 0x0 , \\n obtained px # 5 of 1 \\n PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 \"",
"[2023-04-30 11:05:12.948] [default] [info] [Qt debug] ARB::createContext Creating context version 4 . 3 4 attributes",
"[2023-04-30 11:05:12.982] [default] [info] [Qt debug] QWindowsGLContext::QWindowsGLContext 0x20f37d0bac0 ARB requested: QSurfaceFormat(version 4.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile) \n obtained # 5 ARB QSurfaceFormat(version 4.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::CoreProfile) \n PIXELFORMATDESCRIPTOR dwFlags=0x8225 PFD_DRAW_TO_WINDOW PFD_SUPPORT_OPENGL PFD_SUPPORT_COMPOSITION PFD_DOUBLEBUFFER iPixelType=0 cColorBits=32 cRedBits=8 cRedShift=16 cGreenBits=8 cGreenShift=8 cBlueBits=8 cBlueShift=0 cDepthBits=24 cStencilBits=8 iLayerType=0 cAlphaBits=8 cAlphaShift=24 cAccumBits=64 cAccumRedBits=16 cAccumGreenBits=16 cAccumBlueBits=16 cAccumAlphaBits=16 swap interval: 1 \n default: ContextFormat: v4.5 profile: QSurfaceFormat::CompatibilityProfile options: QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions) \n HGLRC= 0x20000",
"[2023-04-30 11:05:12.982] [default] [info] prepareGL /(4)",
"[2023-04-30 11:05:12.982] [default] [info] prepareGL /(5)",
"[2023-04-30 11:05:12.983] [default] [info] prepareGL /(6)",
"[2023-04-30 11:05:12.983] [default] [info] OpenGL vendor: Intel",
"[2023-04-30 11:05:12.983] [default] [info] OpenGL renderer: Intel(R) HD Graphics 530",
"[2023-04-30 11:05:12.983] [default] [info] OpenGL version: 4.3.0 - Build 25.20.100.6446",
"[2023-04-30 11:05:12.983] [default] [info] OpenGL shading language version: 4.30 - Build 25.20.100.6446",
"[2023-04-30 11:05:12.983] [default] [info] OpenGL actually used version: 4.3",
"[2023-04-30 11:05:12.983] [default] [info] prepareGL /(7)",
"[2023-04-30 11:05:12.984] [default] [info] prepareGL /(8)",
"[2023-04-30 11:05:12.984] [default] [info] prepareGL /(9)",
"[2023-04-30 11:05:12.985] [default] [info] Detected Intel renderer, using GDI method to paint window contents",
"[2023-04-30 11:05:12.985] [default] [info] prepareGL /(10)",
"[2023-04-30 11:05:12.985] [default] [info] prepareGL finished",
"[2023-04-30 11:05:13.167] [default] [info] loadSettings /(1)",
"[2023-04-30 11:05:13.167] [default] [info] loadSettings /(2)",
"[2023-04-30 11:05:13.167] [default] [info] Loading application settings..",
"[2023-04-30 11:05:13.976] [default] [info] Resetting templates...",
"[2023-04-30 11:05:16.430] [default] [info] Resetting templates... done",
"[2023-04-30 11:05:16.430] [default] [info] Loading setting templates...",
"[2023-04-30 11:05:17.113] [default] [info] Loading setting templates... done",
"[2023-04-30 11:05:17.114] [default] [info] Setting converted to version: CraftSettings.json, v1.2.1.707",
"[2023-04-30 11:05:17.115] [default] [info] Setting converted to version: Craftbot Flow Bed.json, v1.2.1.707",
"[2023-04-30 11:05:17.115] [default] [info] Upgrading component data: Craftbot Flow Bed, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.115] [default] [info] Upgrading component data: Craftbot Flow Bed, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.115] [default] [info] Setting converted to version: Flsun QQ-S Bed.json, v1.2.1.707",
"[2023-04-30 11:05:17.115] [default] [info] Upgrading component data: Flsun QQ-S Bed, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.115] [default] [info] Upgrading component data: Flsun QQ-S Bed, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.116] [default] [info] Setting converted to version: Craftbot Flow Extruder.json, v1.2.1.707",
"[2023-04-30 11:05:17.116] [default] [info] Upgrading component data: Craftbot Flow Extruder, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.116] [default] [info] Upgrading component data: Craftbot Flow Extruder, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.116] [default] [info] Setting converted to version: Flsun QQ-S Extruder.json, v1.2.1.707",
"[2023-04-30 11:05:17.116] [default] [info] Upgrading component data: Flsun QQ-S Extruder, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.116] [default] [info] Upgrading component data: Flsun QQ-S Extruder, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.117] [default] [info] Setting converted to version: CraftPLA.json, v1.2.1.707",
"[2023-04-30 11:05:17.117] [default] [info] Upgrading component data: CraftPLA, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.117] [default] [info] Upgrading component data: CraftPLA, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.118] [default] [info] Setting converted to version: Flsun QQ-S.json, v1.2.1.707",
"[2023-04-30 11:05:17.118] [default] [info] Upgrading component data: Flsun QQ-S, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.118] [default] [info] Upgrading component data: Flsun QQ-S, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.118] [default] [info] Setting converted to version: New Printer.json, v1.2.1.707",
"[2023-04-30 11:05:17.118] [default] [info] Upgrading component data: New Printer, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.118] [default] [info] Upgrading component data: New Printer, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.123] [default] [warning] Mapped element not found with subscript items[LeadInOutAreaProcessor].* : LeadInOutAreaProcessor",
"[2023-04-30 11:05:17.123] [default] [warning] Mapped element not found with subscript items[LeadInOutAreaProcessor].* : LeadInOutAreaProcessor",
"[2023-04-30 11:05:17.123] [default] [warning] Mapped element not found with subscript items[LeadInOutAreaProcessor].* : LeadInOutAreaProcessor",
"[2023-04-30 11:05:17.156] [default] [info] Setting converted to version: FDM Default.json, v1.2.1.707",
"[2023-04-30 11:05:17.160] [default] [info] Upgrading component data: FDM Default, 1.1.4.368 -> 1.2.0 (step 1/2)",
"[2023-04-30 11:05:17.160] [default] [info] Upgrading component data: FDM Default, 1.2.0 -> 1.2.1 (step 2/2)",
"[2023-04-30 11:05:17.175] [default] [warning] General settings item not found in the store: ViewSettings.GlobalViewSettings.showGrid, using default value",
"[2023-04-30 11:05:17.175] [default] [warning] General settings item not found in the store: ViewSettings.Design.showWireFrame, using default value",
"[2023-04-30 11:05:17.175] [default] [warning] General settings item not found in the store: ViewSettings.Design.objectColorDisplayMode, using default value",
"[2023-04-30 11:05:17.175] [default] [warning] General settings item not found in the store: ViewSettings.Prepare.showWireFrame, using default value",
"[2023-04-30 11:05:17.175] [default] [warning] General settings item not found in the store: ViewSettings.Prepare.objectColorDisplayMode, using default value",
"[2023-04-30 11:05:17.175] [default] [warning] General settings item not found in the store: Ribbon.Design.ImportModel.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Delete.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.RectangleSelection.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Group.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Ungroup.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Decompose.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Pattern.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Move.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Rotation.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Scale.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Transformation.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.AlignFaces.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.MagicWand.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.BrushSelection.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.RectangularSurfaceSelection.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.SurfaceDisplacer.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.SurfaceEraser.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.SurfaceSmoother.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.CutByPlane.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Emboss.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.ContourLofter.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.ContourFiller.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Cuboid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.IcoSphere.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Cylinder.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.Cone.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.PlatonicSolid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.PrismSolid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Design.PyramidSolid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.ImportModel.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Delete.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.RectangleSelection.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Group.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Ungroup.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Pattern.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Move.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Rotation.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Scale.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Transformation.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.AlignFaces.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.AddTray.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Orientation.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.ArrangeObjects.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.AreaSupport.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Pillar.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Cuboid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.IcoSphere.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Cylinder.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.Cone.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.PlatonicSolid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.PrismSolid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.Prepare.PyramidSolid.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.GCode.GCodeColorsSpeed.pinned, using default value",
"[2023-04-30 11:05:17.176] [default] [warning] General settings item not found in the store: Ribbon.GCode.GCodeColorsSpeed.checked, using default value",
"[2023-04-30 11:05:17.608] [default] [info] Loading application settings... done (v1.2.1.707)",
"[2023-04-30 11:05:17.608] [default] [info] loadSettings /(Slicer Items)",
"[2023-04-30 11:05:17.618] [default] [info] Tooltips loaded: C:/Program Files/CraftUnique/CraftWare Pro/bin/../data/tooltips.json",
"[2023-04-30 11:05:17.679] [default] [info] loadSettings /(Shortcuts)",
"[2023-04-30 11:05:17.679] [default] [info] loadSettings /(Notify)",
"[2023-04-30 11:05:17.690] [default] [info] loadSettings finished",
"[2023-04-30 11:05:17.690] [default] [info] Application - creation finished",
"[2023-04-30 11:05:17.695] [default] [info] requesting updater status from URL: https://craftbot.com/craftware-pro-remote-update/update.json",
"[2023-04-30 11:05:17.760] [default] [info] Loading QML...",
"[2023-04-30 11:05:19.224] [default] [info] Loading QML... done",
"[2023-04-30 11:05:19.224] [default] [warning] General settings item not found in the store: Application.credentials.autoLogin, using default value",
"[2023-04-30 11:05:19.232] [default] [info] Application - startup",
"[2023-04-30 11:05:19.242] [default] [info] Activating page: PREPARE",
"[2023-04-30 11:05:19.295] [default] [info] Application - startup finished",
"[2023-04-30 11:05:20.761] [default] [info] versionReply: reply received for: https://craftbot.com/craftware-pro-remote-update/update.json",
"[2023-04-30 11:05:20.762] [default] [info] Latest version: 1.2.1.707-windows",
"[2023-04-30 11:05:20.762] [default] [info] Update Info Received: status=0",
"[2023-04-30 11:05:21.180] [default] [info] MiniDump created"
],
"MachineID": "6da8e6b0d5d5a335",
"OperationSystem": "windows",
"OperationSystemVersion": "10",
"ProgramVersion": "1.2.1.707",
"RAMSizeMegabytes": 16279
}

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Janos Horvath
1 Post
#3 · 2023-05-02, 09:24

Hi,

Two possible cause for this kind of error:

1, Make a backup copy of C:\Users\<youruser>\AppData\Local\CraftBot\CraftWare Pro and delete this directory with its contents.

2, Update the GPU driver from Intel's website and not from Windows update, because the latter may be deprecated.

Please try these steps individually and try CW Pro between these steps and let us know the results.

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Maurits Buijs
2 Posts
#4 · 2024-04-17, 18:27

The real answer is: you need to start it using administrator privileges.

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