Parts!
Quote from Cody Zimmerman on 2021-04-22, 17:36my heat sock is destroyed I have fashioned up a Creality heat sock because it seems you can not get just a heat sock. please make this part separate along with the other hot end parts or lower the cost of a complete hot end.
also my fan bracket on the left head broke the BLtouch mount off would be nice if I could get just the metal housing. sure would be nice if my Extruder boards would come in from my ticket that was closed so I could maybe quite breaking $4000 printer trying to keep it printing to pay its way... had I waited for supports replacement parts every time my printer would have been down since December and I received it late November.
my heat sock is destroyed I have fashioned up a Creality heat sock because it seems you can not get just a heat sock. please make this part separate along with the other hot end parts or lower the cost of a complete hot end.
also my fan bracket on the left head broke the BLtouch mount off would be nice if I could get just the metal housing. sure would be nice if my Extruder boards would come in from my ticket that was closed so I could maybe quite breaking $4000 printer trying to keep it printing to pay its way... had I waited for supports replacement parts every time my printer would have been down since December and I received it late November.
Quote from Craftware Team on 2021-05-14, 13:25I moved this post under the "Craftbot" section, because it is not Craftware-related.
As the Craftware development team we are pretty far from hardware and especially ordering and manufacturing parts, so I cannot help too much with it for you.
The best I could say is contact the support with this. Judging by the price and date of your printer you should have warranty for it so the parts you need should be automatically replaced if they are faulty. Or if they weren't faulty but got damaged, the support team should help you get replacements.
Also, you can write about this separate parts thing to the support, so the appropriate person will get your message from there.
I moved this post under the "Craftbot" section, because it is not Craftware-related.
As the Craftware development team we are pretty far from hardware and especially ordering and manufacturing parts, so I cannot help too much with it for you.
The best I could say is contact the support with this. Judging by the price and date of your printer you should have warranty for it so the parts you need should be automatically replaced if they are faulty. Or if they weren't faulty but got damaged, the support team should help you get replacements.
Also, you can write about this separate parts thing to the support, so the appropriate person will get your message from there.
Quote from C on 2021-06-29, 19:13I'd also like to see parts made available. The plastic bed pegs (they hold the bed in place against the bed placement sensors) broke off entirely.
I'd also like to see parts made available. The plastic bed pegs (they hold the bed in place against the bed placement sensors) broke off entirely.