Free Pro Licence- someone else using my printer serial number
Quote from Dan Young on 2022-09-14, 01:09Didn't realise this was available and have owned my printer prior to the CraftWare Pro application on the back of my printer the serial is clearly printed with craftbot plus. the casing has craftbot 2 logo on it.
Now when I register for a free licence, it says someone else has registered my serial number???? I'm confused that I have a printer prior to the existence of craftWare Pro app and yet with physical possession of printer and never putting pictures with the serial number on the internet-how is serial being used by someone else?
It seems a little crooked and unfair!
I have opened a support ticket and can send a photo of printer serial if required
Didn't realise this was available and have owned my printer prior to the CraftWare Pro application on the back of my printer the serial is clearly printed with craftbot plus. the casing has craftbot 2 logo on it.
Now when I register for a free licence, it says someone else has registered my serial number???? I'm confused that I have a printer prior to the existence of craftWare Pro app and yet with physical possession of printer and never putting pictures with the serial number on the internet-how is serial being used by someone else?
It seems a little crooked and unfair!
I have opened a support ticket and can send a photo of printer serial if required
Quote from Craftware Team on 2022-09-16, 15:22Dear Dan,
As I see, your ticket was handled at the support desk. Please confirm it, so we can close this topic.
We hope you will be satisfied with the CraftWare Pro premium features!
Best Regards,
András
Dear Dan,
As I see, your ticket was handled at the support desk. Please confirm it, so we can close this topic.
We hope you will be satisfied with the CraftWare Pro premium features!
Best Regards,
András
Quote from Dan Young on 2022-09-16, 15:52I'm having issues still
click top of page open support ticket= page doesn't exist.
I had a big click here for premium and it says one month and if I try serial input into bottom right box-it says purchase a licence.
Could you confirm that the licence is free and not one month trial?, further to this I can't log in with the login details tied to my forum account with licences- so completely confused as to what I'm being offered or how to get it.
The free offer doesn't mention 1 month anywhere and I can't redeem the month if this is all that is offered.
I can't get to support ticket as edge saying page does not exist.
thank you
I'm having issues still
click top of page open support ticket= page doesn't exist.
I had a big click here for premium and it says one month and if I try serial input into bottom right box-it says purchase a licence.
Could you confirm that the licence is free and not one month trial?, further to this I can't log in with the login details tied to my forum account with licences- so completely confused as to what I'm being offered or how to get it.
The free offer doesn't mention 1 month anywhere and I can't redeem the month if this is all that is offered.
I can't get to support ticket as edge saying page does not exist.
thank you
Quote from Craftware Team on 2022-09-16, 17:39Dear Dan,
I'm sorry to hear that!
The support ticket communication is arranged via the e-mail address that you submitted. Please check your spam folder. If the given e-mail address is not correct, you will be unable to receive our response. Please confirm whether you have received, or not our support colleague's response.
There are three different licenses for the CraftWare Pro. The differences can be checked here:
Comparison chart
- The Standard is free for everyone, forever. Fully functional slicer.
- The Personal Premium and Enterprise Premium license unlocks additional productivity features but it is not free. However you can redeem a gift license for a month if you confirm your CraftBot ownership or purchase, or confirm your account with a popular account.
Free License - CraftWare Pro User Manual (craftbot.com)
Best Regards,
András
Dear Dan,
I'm sorry to hear that!
The support ticket communication is arranged via the e-mail address that you submitted. Please check your spam folder. If the given e-mail address is not correct, you will be unable to receive our response. Please confirm whether you have received, or not our support colleague's response.
There are three different licenses for the CraftWare Pro. The differences can be checked here:
Comparison chart
- The Standard is free for everyone, forever. Fully functional slicer.
- The Personal Premium and Enterprise Premium license unlocks additional productivity features but it is not free. However you can redeem a gift license for a month if you confirm your CraftBot ownership or purchase, or confirm your account with a popular account.
Free License - CraftWare Pro User Manual (craftbot.com)
Best Regards,
András