ForumCraftware: TroubleshootingCAD light/shadow epilepsy issue w …

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CAD light/shadow epilepsy issue when moving mouse

#1 · 2021-08-13, 21:24

General concern found with Radeon Graphics Vega 8 for Ryzen 4000 that there is a disagree-able flashing as the mouse moves in the CAD tab. The screen strobes the user and it is difficult to use. Might pose a health concern for some users.

Graphics drivers and bios are up to date. No flashing found using a Quadro M2000. Will continue testing with other hardware.

#2 · 2021-08-16, 12:02

Hi Daniel,

Thanks for the info!
This is a serious graphics glitch, which we'll try to solve, hopefully for the next release.

Can you please write a support ticket about this?
Submit a request – CraftBot Support Page

We can help you testing this in more detail there.

Regards,
Norbert

Daniel Power has reacted to this post.

#3 · 2021-08-22, 19:38

Hi Norbert,

Happy to help, I submitted a ticket and found another computer to test using intel HD5500 graphics, no flashing. I'm hoping someone at craftbot has a similar computer to see if they get flashing too.

Kind regards,

Daniel

#4 · 2021-08-24, 10:09

Hi Daniel,

We are getting closer. It affects only some Radeons at this point. We are on our way to acquire a PC that produces this kind of bug!

Best Regards,

András